The obvious reference is Dickens, and Dsquared mounts a defence of Mr Gradgrind in the comments. But this is wrong. This isn't Victorian, it's 18th-century - panopticon-a-gogo. I'm surprised they haven't promised to isolate a newborn to see if they speak Blairite by default. But if you think that's nightmarish, cheer up. The worst is yet to come.
Teh Grauniad's education diary reports on Hylton Red House School in Sunderland, which has got its very own call centre that will apparently
raise aspirations, develop career paths and help youngsters to develop skillsRaise aspirations from what? And which skills will it develop exactly? I think I can guess - mindless obedience to a script, tolerance for management-by-fear, and therapy-babble sales motivation. (I was once fired from a call-centre job for hanging my jacket on the back of my chair.) Ideological state apparatus, anyone? You'll be glad to know that this exercise in regimentation is brought to you by the private sector. Or not really. The corporate sponsor is actually a nationalised industry, EDF Energy. That's EDF as in the French state electricity company, the biggest generator of power in the world. I wonder what their French workforce, mostly communist, would make of it.
This is doubly depressing because it's pointless. I recall when call centres were touted as The Future for Yorkshire in about 1996. It was already clear that this was not going to last, because the cost of telecommunications was falling fast. Therefore, it was going to get outsourced, and sharpish. It's a special case of a more general principle, which is that it only makes sense to specialise in a low-margin, labour-intensive commodity product if your comparative advantage is cheap labour. And that ain't going to happen so long as we share a planet with Bangladesh.
In the same issue of Educashon Grauniad, Blairite poohbah David Puttnam pleads for schoolchildren to be allowed more freedom to fiddle with the computers, pointing out quite rightly that there is a big gap between setting up a LAN party for your mates and school IT lessons on PowerPoint. Pity about that. Meanwhile, we've got a call-rate to keep up.
I strongly object to a society where suggesting that schools should have playgrounds makes me feel like a deranged idealist.
PS: Note that the Crooked Timber thread also shows that Dan Hardie and Dsquared are gradually heading closer and closer to a genuinely explosive blogwar, like Britain and Germany in 1911..